Refunds & download help

Last updated: November 3, 2026

Digital purchases

Paid adventures and bundles are one-time digital purchases through Waffo Pancake. The separate payment sandbox does not charge real money; sandbox refunds do not move real funds.

Help with an enabled paid purchase

Email 1508771379@qq.com with your order reference, purchase email and a short description of the issue. Do not send passwords, full card numbers or identity documents. We will investigate duplicate charges, failed delivery, unreadable files and products materially different from the published description. We may first offer a working replacement or download assistance; an appropriate refund remains available when the issue cannot be resolved or applicable law requires it.

How refunds work

Approved monetary refunds are handled through the payment provider to the original payment method where supported. Processing time depends on the provider and your bank. Access to refunded files may be revoked. This policy does not override mandatory consumer rights or any statutory cancellation or withdrawal period. If you simply changed your mind, contact us so we can assess the request under the rules applicable to your purchase.